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Focused is an online clinic specialising in adult ADHD.

• Book a video appointment with an ADHD clinician to get a specialist assessment.
• Get a confirmed diagnosis from our clinician if they conclude that you have ADHD.
• Receive treatment recommendations and ongoing monthly prescriptions.

We understand that getting diagnosed with ADHD and finding the right support can be long, stressful, and expensive. So we simplified that process. We’ll provide you with a streamlined, low-cost and hassle-free consultation followed by a detailed, informative diagnosis.

Our Clinical Lead is Ms Danielle Mulligan, she has more than 10 years of experience in mental health, and a strong background and understanding in treating and managing ADHD. Danielle is a Nurse Practitioner registered with the NMC (No. 15A0206E).

And our wider medical team include:

• Dr Daniel Atkinson, Clinical Director
• Ms Sanjeda Chowdhury, Clinical Support
• Mr Craig Marsh, Clinical Support

They provide us with their expertise on all things medical, and help make sure we’re providing safe and effective assessments.

Yes. Focused is regulated by the Care Quality Commission (CQC).

It starts with the pre-assessment. Answer a few questions online about your health, mindset and feelings.

Then, we’ll ask you to provide contact details for someone who knows about you and your developmental history, and we’ll ask them to complete a short questionnaire about you too. Usually this is a parent or family member, but it can be someone outside of your family as long as they’ve known you since birth, and know info about your mother’s pregnancy.

Once we have this questionnaire back, we’ll let you know if we think a video consultation is right for you, and invite you to book an online appointment.

You can then choose an appointment slot from our calendar.

When it’s time for your appointment, you can connect with our clinician by hitting the meeting link in the confirmation email we’ll send you.

Appointments are usually at least 90 minutes and may go on for longer, so we recommend keeping this in mind when booking your slot.

It’s an online form that should only take a few minutes.

You’ll be asked some questions about your ADHD symptoms, which help us to know if a further consultation is going to be worth your time. We’ll also ask you a few questions about your health, like whether you’re taking any medications at the moment, or have any allergies or pre-existing medical conditions. During the pre-assessment, you’ll also be asked to give consent for our clinician to access your NHS Medical Record, or Summary Care Record (if you live in England). The clinician will review this when checking your suitability for an ADHD assessment.

After this, we’ll ask you to provide contact details for someone to answer a few questions about you and your developmental history. This can be a parent or relative, or a family friend – they just need to have known you since birth, and know information about your mother’s pregnancy with you.

Once we have these questionnaires back, our clinician will invite you to make a video appointment if they think it’s right for you.

Yes. After our clinician has reviewed the info in your pre-assessment, they’ll invite you to book a video consultation. You’ll then get to choose an available slot from our calendar.

Here, you’ll be able to book the earliest available appointment, but you can book further in advance if you prefer. You’ve got the option to rearrange your appointment if something comes up in the meantime.

If our clinician reviews your pre-assessment info but doesn’t think a consultation will help you, you won’t be invited to book an appointment, and we’ll refund your consultation fee.

Our clinician will go through any points raised in your pre-assessment with you, and discuss these in more detail. They’ll also talk to you about your ADHD symptoms in more depth, to get an idea of how these are affecting your daily life, and explore whether these could be the result of ADHD.

Even though it’s a specialist appointment, it’s important to remember that it’s not an interview or a test. The consultation will be more like an informal chat, and although our clinician will ask you questions, you’ll also have the chance to ask them questions too.

You may get an indication of your diagnosis towards the end of your appointment with the clinician, and what course of treatment or therapy (if any) they’re planning to recommend.

But this may not be the case for everyone. Sometimes, the clinician may need to evaluate your case further to come to a decision on a diagnosis, and let you know after your appointment has finished.

Shortly after your appointment has finished, you’ll also be able to access your consultation report in your Focused account.

Yes. You’ve got the option to rearrange your appointment if the time you originally chose no longer works for you.

We do ask that you give us as much notice as possible if you have to cancel or reschedule. We’ll send you appointment reminders the day before, and a few hours before your appointment is scheduled to start. In these reminders, you’ll have the option to cancel or rebook.

Our clinician will stay on the call for a while longer and, if you’re able to recover your connection, the consultation will carry on from where you left off.

If after a few minutes it looks like you won’t be coming back to the call, our clinician will usually leave the call and send you a message, asking you to let them know if you’re able to connect again within the appointment slot. If you can, just let them know and you should be able to jump back on the call with them.

If you can’t recover the call within the appointment slot for any reason, let us know as soon as possible by sending us a message or an email, and we’ll try to arrange a convenient time for the rest of your appointment to take place.

We try to keep cancellations to an absolute minimum. But, unfortunately, on some occasions our clinician may need to cancel your appointment due to unforeseen circumstances.

When this happens, you’ll be invited to rebook for a later time or date. As before, you’ll be able to choose an available slot from our calendar that suits you.

You’ll get a detailed report about your diagnosis. You’ll be able to download this from your Focused account.

If you’ve been recommended treatment, you’ll have the option to start an ongoing monthly care plan with us. This includes prescriptions for your treatment, if you choose to accept it, as well as aftercare and follow-ups with our ADHD clinician.

We’ll let you know by email if the clinician comes to the decision not to diagnose you with ADHD, and give you some guidance on what to do if you still feel like you need support.

In these cases, it’s usually a good idea to arrange an appointment with your GP so they can refer you to a specialist, who can explore your symptoms with you and other potential causes.

You can contact the clinician any time by signing in to your Focused account and hitting the ‘chat’ icon. This will take you to your message centre where you can ask them any questions you need to.

All of our ADHD clinicians are registered healthcare professionals licensed to practice in mental health.

Our Clinical Lead Danielle Mulligan is a qualified Nurse Practitioner specialising in ADHD, having worked in mental health services throughout the NHS. She’s registered with the Nursing and Midwifery Council (NMC).

You can find more info about Danielle and our supporting clinicians on our medical team page.

It’s important to let our clinician know as soon as possible if your health changes in any way during your treatment. Examples of this might be:

• if you’ve been diagnosed with a new medical condition (other than ADHD)
• if you’ve started using an additional treatment
• or if you’re due to have surgery.

You can let us know about this by signing in to your Focused account and updating your medical profile. Once you’ve updated your info and saved your changes, our clinician will review anything new against your current prescription, and contact you if they need to discuss anything further.

Sometimes, our clinician may need to make adjustments to your prescription to accommodate any changes in your health.

Currently we’re only available in the UK. This means that we can only consult with and diagnose people who reside in the United Kingdom.

But we do have plans to expand into new countries. If you’re based outside the UK, we recommend signing up to our newsletter and following us on social media, and you’ll receive all the latest news and updates (including where we’re expanding to and when).

You can, but they may not always accept a private diagnosis. To issue treatment, an NHS doctor may specifically request that an assessment be made via an NHS referral.

We’ll keep your NHS doctor informed throughout your assessment anyway, and tell them about any treatment we recommend for you.

You can read more in our Shared Care Policy.

If you accept the recommendation from our ADHD clinician for treatment, you’ll receive prescriptions on a monthly basis. But before your prescription is renewed, you may be asked to answer a few questions from the clinician to make sure your treatment is still right for you. Before generating your renewal request, we’ll also ask you to confirm that you still want to go ahead with it.

After a certain number of prescriptions has been issued, you may be invited for a follow-up video consultation with the clinician – just to check in and see how things are going. This usually happens once a year, but may change depending on your individual circumstances.

Yes, you have the right to stop your prescriptions with us anytime. And you don’t need to call us to stop your prescriptions – you can do this from your Focused account with a few presses of a button.

But before we issue your repeat prescription, we’ll always email you asking you to confirm that you still want it. So you’ll never be prescribed treatment ‘by accident’ and you’ll always have time to cancel.

For safety reasons, we advise against stopping treatment completely because you may need to be titrated off it gradually. If you stop your prescriptions with Focused, we strongly recommend having an alternative treatment provider in place, who can supply you with a prescription for your medication, before cancelling your prescription with us.

We’ll contact you during your treatment to see how it’s working for you. During the first few months, you’ll be asked to answer a couple of questions online each month, to help our clinician make sure that your new prescription is working well for you.

In some cases, we might invite you to a follow-up video consultation after 3 months with the clinician to review your medication. But most of the time, a follow-up video call will happen once you’re established on your current prescription, after around 12 months.

This appointment should only last for around 30 minutes or less, and enable you and the clinician to discuss how your treatment is working, whether there are any issues with it, and if any changes to your prescription might benefit you. At this appointment, the clinician will be able to review and renew your prescription, so you can continue to receive your treatment.

The assessment fee covers the cost of your 90-minute (or more) video consultation with our ADHD clinician and diagnosis, as well as the cost of the rest of your assessment beyond this (retrospective reviewing of your consultation by the clinician, reviewing any additional info such as supporting documents or reports from employers, and recommending a treatment where applicable).

This fee is refundable if you take the pre-assessment form, but aren’t invited to a video consultation. But if you are invited to book a consultation, after this, the fee cannot be refunded.

Please note that if our clinician recommends a prescription for you, you’ll need to pay for your prescriptions separately. These aren’t covered by the assessment fee.

You’ll pay the assessment fee after completing our online pre-assessment form. Your case will then be reviewed by the clinician once your payment has been confirmed, and you’ll be invited to book an appointment if the clinician thinks it will benefit you.

If our clinician doesn’t invite you to book a video consultation, you’ll be refunded.

If your payment fails for any reason when trying to book your assessment, you’ll usually see an error message on the screen asking you to try again with a different card. In some cases, we’ll email you to let you know if there’s been a problem with your payment and you need to try again. We won’t be able to move forward with your assessment until your payment has been made.

No. Any follow-up appointments are included as part of your treatment price, so you don’t need to pay extra for them.

The initial medication review you have after 2-3 months may not need a follow-up video consultation – most of the time, we’ll ask you to complete an online questionnaire.

But sometimes, we may ask you to join a 30 minute video call as part of your 3 month medication review (for example if there are extra questions the clinician needs to ask).

The majority of people will have a follow-up video call after being established on their treatment at 12 months.

In some cases, yes. If you pay for a video consultation but aren’t invited to one because our clinician doesn’t think one will benefit you, your assessment fee will be fully refunded.

If your video consultation is cancelled by us, we’ll ask you to book an alternative date and time. But if a suitable alternative isn’t available, you may be able to request a refund.

Unfortunately, we can’t refund your video consultation fee after your consultation has taken place, or if you don’t attend a scheduled appointment, or fail to let us know that you can’t attend an appointment at least 24 hours beforehand.

No. Any follow-up appointments are included as part of your prescription price, so you don’t need to pay extra for them.

The initial medication review you have after 2-3 months may not need a follow-up video consultation – most of the time, we’ll ask you to complete an online questionnaire.

It’s highly unlikely that you’ll be able to claim back the cost of your assessment through the NHS, because we’re a private healthcare provider.

You may be able to claim back the cost of an assessment if you have a private health insurance plan that covers it – but we can’t advise you on this. For more info, we recommend asking your private health insurer.

Yes. Your health info is only viewed by our clinical team, so everything you tell us is confidential. You can read more in our privacy policy.

Because we’re a health provider, we’re required by law to hold on to some of your data for a certain period of time.

Usually, it’s at least 13 years after you last received treatment or advice from us (or 25 years if you were pregnant at the time). This is for safety reasons. So if, for example, something was later learned about a treatment you took that you should know about, we’ll be able to contact you to let you know.

In order to provide you with a service, your information will need to be shared with members of our team, such as our clinical team, customer service team, and members of our parent company, Webcare Group, which manages the website and other operations.

Some of your info may also need to be shared with selected third parties such as regulators, in order to keep you safe and provide you with good quality service.

We don’t share any information beyond what is necessary to provide you with adequate care or comply with legal or regulatory requirements. For more info on this, please see our privacy policy.

Summary care records are kept for people who live in England and access NHS services.

Your summary care record is an electronic summary of your key medical information. It is automatically created when you register with a GP in England, and uses information recorded within the GP clinical system.

If you live in Scotland, Wales or Northern Ireland, you’ll have an equivalent NHS medical record, but it won’t be called a summary care record – and our clinician will not be able to access this, even with your consent. In this case, we recommend that you request a copy of your medical record from your NHS GP, and upload this for us when asked to during your assessment.

You’ll only have a summary care record if you’re based in England. If you’re based in Scotland, Wales or Northern Ireland, you’ll mostly likely have a GP health record, but our clinicians won’t be able to access this remotely. If this applies to you, we recommend requesting a copy of your health record from your GP, and uploading this for us when prompted to after completing our pre-assessment questionnaire.

If you moved to the UK from abroad, have a GP in the England, but aren’t sure if you have an NHS summary care record, we recommend contacting your GP to see if there’s a record of your care to date that they can provide you with.

Yes, you have the option to delete your account. But we’ll still need to keep your info on file for a certain period of time. This is because, as a health provider, we have a legal obligation to retain some information in the interest of your safety.

You can read more about data we’re required to retain in our privacy policy.

Yes.

We’ll send you two types of emails: promotional and service emails. The promotional ones, although useful, aren’t an integral component of our service, and so can be unsubscribed from any time via a link at the foot of the email.

The service emails we send contain key info and updates about your assessment, and so can’t be unsubscribed from with a single click. If you no longer want to receive these (for example because you want to delete your account with us), please contact our customer care team.

If you can’t remember your password, hit the forgotten password link on the login page. You should get instructions on how to reset it sent to your email. But if you’re still having trouble logging in, or you can’t remember which email address you signed up with, please contact us.