Complaints Policy

Let us know.

We’re committed to supporting you in the best way we can.

So if we’ve fallen short of your expectations, please reach out to us. We want to hear exactly what’s gone wrong, so we can put it right for you and learn from it.

Get in touch with our customer care team by either:

• message - via your account
• email - customercare-uk@focused.com
• phone - 0161 529 8345

We’ll usually get back to you within one working day.

To write to us, our address is:

HR Healthcare Ltd
Unit 18, Waters Meeting,
Britannia Way,
Bolton, BL2 2HH

You can also request our complaints policy in full. This contains everything you need to know about how we manage them.

We’ll always try to fix any complaints with you directly.

But if we can’t agree on a solution together, you can contact the General Pharmaceutical Council (GPhC) (the UK’s independent pharmacy regulator) to lodge an official complaint.

And if you haven’t used our service but still want to raise a concern, you can do so here.